Why don’t I see iceberg badges?

Iceberg detection relies on the order-by-order feed. With aggregated L2 only, or on bridges, there is nothing per order to follow.

What are the faded levels in the DOM?

Levels seen earlier in the session that are no longer in the live book.

DOM MBO badge grey: “Aggregated L2 only (~10-20 levels)” and stale depth

On a Rithmic DOM, the MBO badge tells whether the full order-by-order book is active. When it is grey, the ladder is limited to the aggregated levels the feed publishes. A separate age indicator turns red after 3 seconds without a depth update.

Senzoukria · Troubleshooting · Updated September 2026

At a glance

MBO off tooltip: “Aggregated L2 only (~10-20 levels) — intermittent broker refusal”
MBO on tooltip: “MBO active — full order-by-order book”
Stale tooltip: “No depth update for a while — a dead feed looks like a quiet market”
Stale threshold: 3 seconds

What you see

The DOM header has an MBO badge. Grey, its tooltip reads “Aggregated L2 only (~10-20 levels) — intermittent broker refusal”; lit, “MBO active — full order-by-order book”. Next to it, the age of the last depth update turns red with “No depth update for a while — a dead feed looks like a quiet market”.

Why it happens

The badge separates a data ceiling from a display window. With MBO, the ladder can show deep levels and iceberg refills; without it, the broker’s aggregated book only publishes a limited number of levels, so deeper prices are simply absent. The code records the MBO refusal as intermittent on the broker side. The badge appears only on Rithmic: bridges and Quantower deliver aggregated depth and hide it.

The age indicator shares its 3-second threshold with the heatmap ladder. It is the one signal that separates “nobody is trading” from “the connection is down”.

How to fix it

If MBO is grey, reload the chart or reconnect later: the refusal has been intermittent.
If the depth age is red during market hours, check the connection badge and the chart status bar.
Scroll over the ladder to explore depth; faded levels were seen earlier in the session and are no longer in the live book.

What it is not

Not a ladder setting: “Levels / side” cannot show levels the feed does not publish.
Not proof of a quiet market when the age is red.

When to contact support

If the problem persists, contact support through Menu → Report a problem, or on the Senzoukria Discord. Say how long MBO stayed grey across sessions and include the Rithmic system name.

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Frequently asked questions

Why don’t I see iceberg badges?: Iceberg detection relies on the order-by-order feed. With aggregated L2 only, or on bridges, there is nothing per order to follow.
What are the faded levels in the DOM?: Levels seen earlier in the session that are no longer in the live book.

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