Why is the demo account always available?

The demo account is a local simulation on this machine; it does not need a broker feed.

Can I trade from the footprint chart without the desk?

Orders from the chart, the DOM or the quick ticket go through the same checks: connection, account feed and the Trading toggle.

Trading desk: “No connection ready”, “No account feed” or “Feed error”

The Senzoukria trading desk lights its four stages (connection, account, position, protections) only from what the broker actually reports. “No connection ready”, “No account feed” and “Feed error” each point to a different step to check before any order can be routed.

Senzoukria · Troubleshooting · Updated September 2026

At a glance

Connection stage: “Reading saved connections…” · “Connecting…” · “No connection ready”
Account stage: “Feed connecting…” · “No account feed” · “Feed error”
Order blockers: “No live broker connection.” · “No account feed yet.” · “No account selected.”
Principle: “Each stage lights up from what the broker actually reports. Nothing here is assumed.”

What you see

On the Trading page, the stages read for example “No connection ready” and “No account feed”, or the account stage shows “Feed error”. Under “Prepare the desk”, the next step is spelled out: “Pick a saved connection below, or add one on the Account page.” or “The account feed starts with the connection. Wait for the live badge.” Order buttons may say “No live broker connection.” or “No account feed yet.”

Why it happens

Routing an order needs a ready connection, an account feed and a selected account. The connection stage is ready only when a saved profile is connected; the account stage is live only when the broker’s account feed is connected and reports an account. A market data connection alone is not enough to trade: the account and order capabilities have their own states, and market-data sources such as the crypto feeds and the dxFeed rail carry no order routing.

How to fix it

Add or connect a broker profile in Account → Broker Connections and wait for Connected on its card.
Pick the connection and account in the account picker at the top of the panel.
On “Feed error”, disconnect and connect the profile again, then read the card’s last error.
Make sure the profile’s Trading toggle is on if you intend to place orders.

What it is not

Not a closed market: the account feed can be live when the market is closed.
Not proof of protection: a stop counts only when the broker lists it among the working orders.

When to contact support

If the message comes back after these steps, report it from Menu → Report a problem (it works without being signed in) or on the Senzoukria Discord. Include the four stage labels, the connection card state and its last error.

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Frequently asked questions

Why is the demo account always available?: The demo account is a local simulation on this machine; it does not need a broker feed.
Can I trade from the footprint chart without the desk?: Orders from the chart, the DOM or the quick ticket go through the same checks: connection, account feed and the Trading toggle.

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