“No loss-side exit received” or “exit quantity to check” on the Senzoukria trading desk

What you see

With an open position, the Protections stage reads “No loss-side exit received” or “{missing}: exit quantity to check”. The “Exit orders received” panel shows “none received” for the loss-side or profit-side exit, and may count “{n} other working orders on this side”.

Why it happens

The desk matches working orders to each position by account, exchange, instrument and closing side. A closing-side order with a stop price is the loss-side exit; a closing-side limit counts as the profit-side exit only if it sits on the profitable side of the entry, otherwise it is a loss-side exit. The stop must cover the position’s full remaining quantity, or the stage asks you to check the quantity. The panel is a read-only mirror: it places, modifies and cancels nothing, and “Receipt does not guarantee coverage or execution.”

How to fix it

• Check in the working orders table that a stop exists for this account and contract, on the closing side.
• If you added contracts, adjust the stop quantity to the new position size.
• If the stop was placed on the broker’s own platform, wait for the broker to report it; the desk shows only what it receives.
• Place a stop from the ticket, the DOM or the chart if none exists.

What it is not

• Not a guarantee when green: a received stop can still be rejected or slip.
• Not a cross-account check: exits are matched per account and per contract.

When to contact support

If the problem persists, contact support through Menu → Report a problem (it works without being signed in), or on the Senzoukria Discord. Include the position size, the stop order as the working orders table shows it, and the account.