“Invalid email or password.” when signing in to the Senzoukria desktop app

The desktop app signs in with the email and password of your Senzoukria web account. “Invalid email or password.” means the licence server did not accept that pair; repeated failures can lock the account for a few minutes.

Senzoukria · Troubleshooting · Updated September 2026

At a glance

Message
“Invalid email or password.”
After repeated failures
“Account temporarily locked. Try again in a few minutes.”
Credentials
Email and password of the Senzoukria web account
Reset link
“Forgot password? Signed up with Google?” under the form

What you see

The sign-in card (“Sign in with your web account to unlock the desktop app.”) shows “Invalid email or password.” under the fields. After several attempts it can show “Account temporarily locked. Try again in a few minutes.”

Why it happens

The app sends the email and password to the licence server, which answers INVALID_CREDENTIALS when they do not match. Common reasons: a typo, a password changed on the website, a stray space (the app trims spaces around the email but sends the password exactly as typed), or the use of broker or prop-firm credentials instead of the Senzoukria account. Signing in on the website does not sign the desktop app in; it needs its own sign-in with the same credentials.

When credentials were saved with “Save my credentials”, the form is pre-filled from the OS keychain and submitted once at start-up. A failed auto-login keeps the saved values so you can correct them.

How to fix it

  • Type the email and password of your Senzoukria web account, not your broker login.
  • Click “Forgot password? Signed up with Google?” to reset the password on the website, then sign in again.
  • If the account is locked, wait a few minutes before trying again.
  • Keep “Save my credentials (OS keychain)” ticked on your own machine so the next start signs in by itself.

What it is not

  • Not a subscription problem: an expired or missing subscription has its own message.
  • Not a machine limit: that also has its own message.
  • Not a network error: the app says so when the server cannot be reached.

When to contact support

If the steps above do not change anything, send the case from Menu → Report a problem (it works without being signed in), or ask on the Senzoukria Discord. If a password reset on the website does not help, mention the email of the account (never the password).

In the same section

This page in other languages

Frequently asked questions

Do I sign in with my Rithmic or prop-firm login?
No. The app unlocks with the Senzoukria web account. Broker credentials go into Account → Broker Connections after you are signed in.
I am signed in on senzoukria.com. Why does the app still ask?
The website session does not unlock the desktop app; the app needs its own sign-in with the same email and password.

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