“The sign-in server is temporarily unreachable” in the Senzoukria desktop app
When the desktop app cannot reach the licence server, the sign-in fails with a network message that asks you to keep your password: a network error says nothing about your credentials, and resetting the password would not help.
Senzoukria · Troubleshooting · Updated September 2026
At a glance
- Message
- “The sign-in server is temporarily unreachable. Try again with the same password; a network error does not require resetting it.”
- Saved credentials
- Kept after a failed auto-login
- Session renewals
- Retried every 60 s; sign-out after 30 minutes without success
- Report screen
- Works without being signed in
What you see
The sign-in card shows “The sign-in server is temporarily unreachable. Try again with the same password; a network error does not require resetting it.”
Why it happens
The app could not complete the request to the licence server: no internet connection, a firewall or antivirus blocking the app, a corporate proxy, DNS problems, or a server outage. The message deliberately separates this from a refusal. A failed automatic sign-in at start-up keeps the saved credentials, so one network blip does not erase a remembered login.
Once signed in, renewals that fail for network reasons are retried every minute and never reset the 30-minute allowance.
How to fix it
- Check that the machine has internet access and open senzoukria.com in a browser.
- Allow Senzoukria through the firewall or antivirus; try once without the VPN or proxy.
- Click Sign in again with the same password.
- If the website itself is down, wait and retry later.
What it is not
- Not a wrong password.
- Not a broker connection problem: brokers are reached separately after sign-in.
When to contact support
If the problem persists, contact support through Menu → Report a problem (it works without being signed in), or on the Senzoukria Discord. Say whether senzoukria.com opens in your browser from the same machine.
Related pages
- Invalid email or password
- Credentials not saved to the keychain
- Signing in and session lifetime
- Report a problem
In the same section
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- Account signs in with Google
- Price grid unknown
- Market closed, nothing new
- Maximum number of machines
- Heatmap could not start (EvalError)
- This screen stopped
- Gateway did not answer
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Frequently asked questions
- Should I reset my password?
- No. The message states that a network error does not require resetting it.
- Will I be signed out if my internet drops during trading hours?
- Renewals are retried every minute. The app signs out only after 30 minutes without a successful renewal, or immediately on a definitive refusal from the server.