What exactly is attached to a report?

Click “Show what is attached” before sending: version, system, open module, broker and environment, the last error lines and your reply address if you gave one.

Should I attach a screenshot?

You can, but the screen warns that a screenshot of the app shows your balance and open positions; crop what you would not send to a stranger.

“The server could not be reached” or “Too many reports” when reporting a problem

The Report a problem screen of Senzoukria sends your description with a measured technical context. If the server cannot be reached, nothing is sent; if too many reports left the machine recently, it asks you to wait a few minutes.

Senzoukria · Troubleshooting · Updated September 2026

At a glance

Network: “The server could not be reached. Nothing was sent — check your connection and try again.”
Rate limit: “Too many reports sent from this machine. Wait a few minutes before sending another.”
Form checks: “Give the report a title.” · “Describe what happened.” · “This address does not look right…”
Success: “Report sent.” with “Reference {id}”

What you see

After “Send the report”, the screen shows “The server could not be reached. Nothing was sent — check your connection and try again.” or “Too many reports sent from this machine. Wait a few minutes before sending another.”, with “Try again”. Form checks can stop earlier with “Give the report a title.”, “Describe what happened.” or “This address does not look right — check it, or leave the field empty.”

Why it happens

The report is posted to senzoukria.com with the technical context shown on screen: app version, operating system, open module, broker and environment, and the last error lines. Broker credentials, passwords, API keys, account numbers, positions and P&L are stripped before sending. Without a connection nothing leaves the machine. The server also limits how many reports one machine can send in a short time.

How to fix it

Check your internet connection and click “Try again”.
On the rate limit, wait a few minutes and send once.
Fix the email field or leave it empty; it is optional and only used to write back.
If you cannot send from the app at all, describe the case on the Senzoukria Discord with the version and the exact message.

What it is not

Not a lost report when it says nothing was sent: it simply did not leave the machine.
Not tied to your sign-in: the report screen works without a session.

When to contact support

Keep the “Reference {id}” shown after a successful send; it is how the report is found again. Mention it on the Senzoukria Discord if you follow up.

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Frequently asked questions

What exactly is attached to a report?: Click “Show what is attached” before sending: version, system, open module, broker and environment, the last error lines and your reply address if you gave one.
Should I attach a screenshot?: You can, but the screen warns that a screenshot of the app shows your balance and open positions; crop what you would not send to a stranger.

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