“The data provider is unavailable” on the Senzoukria Replay screen

What you see

In Replay → Prepare, after a failed load while the market is open, a card titled “The data provider is unavailable” with the badge “Provider unavailable”. Under “Why this screen has nothing new”: “No new history can be downloaded right now. Your cache and your charts are untouched, and the request goes through again as soon as the provider answers.” and “Measured: the history request got no answer from the provider. That is what is known — it establishes nothing about your credentials or your permissions.” The load error itself is shown above.

Why it happens

The card appears when a load fails while the CME clock says the market is open, so the closed-market explanation does not apply. The provider did not answer the history request: a maintenance window, an outage, a network problem between you and the gateway, or a history plant that is temporarily unavailable.

How to fix it

• Click “Check again” after a few minutes.
• Meanwhile, pick a session already on disk: sessions listed on the Replay screen load without the provider.
• Check the connection badge and your network; a VPN or firewall change can cut the gateway.
• Read the error line above the card: specific refusals (rp_code 13, no ticks for that day) have their own meaning.

What it is not

• Not a statement about your login or rights: the card says it establishes nothing about them.
• Not a loss of cached sessions.

When to contact support

When none of this helps, write to support through Menu → Report a problem or on the Senzoukria Discord. If it lasts for hours while other platforms load history normally, include the error line, the contract and the day you tried to load.