“A PRO subscription is required”, “Your subscription has expired” or “Your license is suspended”

What you see

At sign-in, one of: “A PRO subscription is required to use the desktop app.”, “Your subscription has expired.” or “Your license is suspended. Contact support.” While signed in, a renewal refusal signs you out and the same reasons appear at the next sign-in. On the Account page, an expired licence shows the EXPIRED badge and “Expired {days}d {hours}h ago”, with “Renew subscription ↗”.

Why it happens

The session token lives 15 minutes and is renewed every 5 minutes; each renewal re-checks licence, subscription and machine. A definitive refusal from the server signs the app out at once. Temporary failures (network, 429, 503) are retried every minute and only sign you out after 30 minutes without a successful renewal.

Just after a payment, the renewal date shown can still be the previous one. In that window the Account page prints “Renewal in progress — refresh in a moment” instead of calling the subscription expired; only a bad status from the server turns the card red.

How to fix it

• Check your subscription on the website: “Manage subscription ↗” or “Renew subscription ↗” on the Account page open it in your browser.
• After paying, click Refresh on the Account page (“Renew the session token via heartbeat”), or sign in again.
• For a suspended licence, contact support: the app cannot lift it.

What it is not

• Not a wrong password: that has its own message.
• Not your broker account: this is the Senzoukria licence.
• Not a payment made inside the app: billing always opens the website.

When to contact support

When none of this helps, write to support through Menu → Report a problem (it works without being signed in) or on the Senzoukria Discord. Include the email of the account and the date of your last payment; never card details.